• Location: Bratislava region
  • Salary: 2 500-3 700 EUR/m

In love with continuous changes, process transformations, and people management (50+ FTE) at the same time? We have a very fresh, newly-established role as Circle Lead based in Bratislava.

I'm interested


''Being innovative and being agile are key elements for our client´s future success and they expect you to be a driving force in this development. To realize a future vision that offers single empowering experience across the globe, they decided to unite a way of working.''

As Circle Lead you are an inspiring leader who is up for the challenge of delivering services according to SLA, with high quality and in accordance with risk and compliance policies, but at the same time is implementing the necessary changes to stay relevant and in perfect shape for the future.

The circle you would be responsible for delivers customer facing, globally shared services to wholesale entities across the globe.

You will report to a charismatic local Head of Department/ Super Circle Lead.

  • lead 3 Customer Loyalty Teams (Manual payment processing, Transaction processing, Cheque Processing) grouped into 1Circle (49 people, 3 direct reports)
  • take ownership of the day-to-day service delivery of the services within your circle, always keeping clients and risk on top of mind
  • help teams to increase their self-steering through our agile way of working
  • actively engage in continuous improvement and operational excellence initiatives
  • coach colleagues, including team leaders in the transition from followers towards being in the driver’s seat
  • help create a differentiating client experience
  • pro-actively manage your stakeholders across the organisation


You are a mature and servant leader who is able to manage 3 loyalty teams (up to 50 people).
You act to develop successful and high performing teams.
You strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment.
You are a naturally collaborative person who listens and invests in others to achieve common goals.

Must have capabilities:

  • Excellent level of English
  • Record in People Management (1st line of leadership, min. 20+ people)
  • Direct experience with Client Operations (Call Center, Customer Support) or Shared Services Environment
  • Operational Excellence, Change Management, Lean

If you live Agile, it is your super advantage.


Excellent opportunity to become part of management team of the changing global organization on a local level.

You will see results behind you.

Other perks and benefits:
  • Company car is not included
  • Performance based annual bonus
  • Flexible working hours
  • Home-office 24x yearly
  • Fancy and modern workplace
  • Language courses
  • Life events (marriage/partnership, child birth/adoption, work anniversary)
  • 3rd pillar retirement saving and life insurance
  • Salary compensation during illness leave
  • Cafeteria benefit
  • Extra holiday days
  • Fresh fruit at the workplace
  • Company events
  • Referral bonus


  • Location: Bratislava region
  • Work type: full-time
  • Salary: 2 500-3 700 EUR/m
  • Required languages: English (C1)
  • Suitable for graduates: no
  • Reference number: A9583

Sounds interesting?

Fill out the form below and our recruiter will get in touch with you to discuss more details about the position.


Vlkovičová Martina

Senior Talent Sourcer

Do you need more information about the position? Get in touch!

+421 911 704 688

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