• Location: Bratislava region
  • Salary: 3 300-6 000 EUR/m

Do you love the border between people management and change management? Can you play nice with both people and agile? If you see yourself as partner for HQ, do not miss this very special opportunity and make a good call.

I'm interested


An importance and mission of the role of Head Of Department/ Super Circle Lead we rather discuss via phone or in person interview.

However, for well first impression and better understanding, here is a brief range of day-to-day responsibilites YOU would be part of:

  • Ownership of the day-to-day service delivery of the services within the cross business services department, always keeping clients and risk on top of mind
  • Provide strategic direction and thought leadership on the agile way of working and other necessary changes across all company locations
  • Actively engage for continuous improvement and operational excellence initiatives
  • Influence IT and non-IT roadmaps and strategic investments as an advocate for company with their agile way of working
  • Coach colleagues and team leaders in the transition from following requirements to driving the services and related change
  • Help create a differentiating client experience


  • LEADERSHIP: 2nd line od leadership including managing managers, strong coaching skills, a proven track record of attracting, scaling and developing high performing and highly engaged teams
  • CHANGE MANAGEMENT: change leader and strategic thinker who feels comfortable in transforming operations to provide customer experience through innovation and continuous improvement, ability to lead the teams to the required changes
  • EXCELLENT COMMUNICATION: influence skills with global and functional leaders as an advocate for SSC, strong personality for driving discussion
  • OPERATIONAL EXCELLENCE: experience with large scale operations in domains such as customer support, finance, banking or IT


Excellent opportunity to become part of senior management team of the changing global organization on a local level and lead team of 70+ people.

You will see results behind you.

Package and compansation, that can be further discussed during the interview process.


  • Location: Bratislava region
  • Work type: full-time
  • Salary: 3 300-6 000 EUR/m
  • Required languages: English (C1)
  • Suitable for graduates: no
  • Reference number: A10567

Sounds interesting?

Fill out the form below and our recruiter will get in touch with you to discuss more details about the position.


Vlkovičová Martina

Senior Talent Sourcer

Do you need more information about the position? Get in touch!

+421 911 704 688 martina.vlkovicova@goodcall.sk

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