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Plynárenská 1, Bratislava +421 910 744 005 info@goodcall.sk

Circle Lead/Senior Manager

In love with AGILE way of working, change management, process transformation, and people management (55+FTE) at the same time? We have a very fresh, newly-established role as Circle Lead/Senior Manager based in Bratislava.

  • Work type: full-time
  • Salary: 2 500-4 000 EUR/m
  • Region: Bratislava region
  • Required language: English (C1)
  • Suitable for graduates: no
  • Reference num.: A9340
Martina Vlkovičová

Martina Vlkovičová

+421 911 704 688 martina.vlkovicova@goodcall.sk

What is it all about?

''Being innovative and being agile are key elements for our client´s future success and they expect you to be a driving force in this development. To realize a future vision that offers single empowering experience across the globe, they decided to unite a way of working.''

As Circle Lead you are an inspiring leader who is up for the challenge of delivering services according to SLA, with high quality and in accordance with risk and compliance policies, but at the same time is implementing the necessary changes to stay relevant and in perfect shape for the future.

The circle you would be responsible for delivers customer facing, globally shared services to wholesale entities across the globe.

You will report to a charismatic local Head of Department as well as to

Responsibilities:
  • lead up to 5 Customer Loyalty Teams grouped into one Circle (up to 55 FTE, 5 direct reports)
  • take ownership of the day-to-day service delivery of the services within your circle, always keeping clients and risk on top of mind
  • help teams to increase their self-steering through our agile way of working
  • actively engage in continuous improvement and operational excellence initiatives
  • coach colleagues, including team leaders in the transition from followers towards being in the driver’s seat
  • help create a differentiating client experience
  • pro-actively manage your stakeholders across the organisation

Who are you?

You are an inspiring and servant leader who lives Agile.
You act to develop successful and high performing teams.
You strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment.
You are a naturally collaborative person who listens and invests in others to achieve common goals.


Must have capabilities:

  • Excellent level of English
  • People Management (2nd line of leadership, in total approx. 50 people)
  • Expertise in banking or Shared Services either in back-office or client operations
  • Operational Excellence, Lean, Client Experience and Agile

Why is this position attractive?

Excellent opportunity to become part of senior management team of the changing global organization on a local level.

You will see results behind you.

Other perks and benefits:
  • Company car is not included
  • Performance based annual bonus
  • Flexible working hours
  • Home-office 24x yearly
  • Fancy and modern workplace
  • Language courses
  • Life events (marriage/partnership, child birth/adoption, work anniversary)
  • 3rd pillar retirement saving and life insurance
  • Salary compensation during illness leave
  • Cafeteria benefit
  • 3 Sick days
  • Extra holiday days
  • Fresh fruit at the workplace
  • Company events
  • Referral bonus
  • Work type: full-time
  • Salary: 2 500-4 000 EUR/m
  • Region: Bratislava region
  • Required language: English (C1)
  • Suitable for graduates: no
  • Reference num.: A9340

Contact

Martina Vlkovičová

Martina Vlkovičová

+421 911 704 688 martina.vlkovicova@goodcall.sk
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