As Circle Lead you are an inspiring leader who is up for the challenge of delivering services according to SLA, with high quality and in accordance with risk and compliance policies, but at the same time is implementing the necessary changes to stay relevant and in perfect shape for the future.
The circle you would be responsible for delivers customer facing, globally shared services to wholesale entities across the globe.
You will report to a charismatic local Head of Department/ Super Circle Lead.
Responsibilities:
- lead Customer Loyalty Team (up t o20 people, 1 direct report)
- take ownership of the day-to-day service delivery of the services within your circle, always keeping clients and risk on top of mind
- help teams to increase their self-steering through our agile way of working
- actively engage in continuous improvement and operational excellence initiatives
- coach colleagues, including team leaders in the transition from followers towards being in the driver’s seat
- help create a differentiating client experience
- pro-actively manage your stakeholders across the organisation