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Plynárenská 1, Bratislava +421 910 744 005 info@goodcall.sk

IT Application Support

Educated in IT with a wish to develop and make a difference, but knows not where to continue? We want to know about you!

  • Work type: full-time
  • Salary: 1 200-1 400 EUR/m
  • Region: Bratislava region
  • Required language: English (C1)
  • Suitable for graduates: no
  • Reference num.: A8784
Alena Pauková

Alena Pauková

+421 901 754 688 alena.paukova@goodcall.sk

What is it all about?

Our client is looking for a new colleague within their IT team who would be able to cover the following:
  • Identification of the problems and needs of end-users and find the best solution
  • Performing the initial bug analysis which can be used by support other teams
  • Assigning incidents to the appropriate resolution group if more expertise or rights are required and monitor the progress of incidents
  • Providing updates, status and completion information to management regarding all assigned incidents, requests and projects
  • Identifying and drive efficiency in the application support and information management processes and propose process improvements on an ongoing basis
  • Close cooperation with Agile Scrum teams including Product Owners, Business Analysts and Testers

Who are you?

Who are you?
  • You have at least 1 year working experience from service related industry / helpdesk is an advantage
  • English speaker on an advanced level (written and spoken)
  • You have affinity with IT and business processes
  • You have previous experience with some CRM application (Sales force etc.) - this is a big advantage
  • Advanced user of MS Excel

You are:
  • Service oriented with strong communication skills
  • Open to further learning and self-improvement
  • Well-organized person with team spirit who is willing to help at any time

Why is this position attractive?

Financial contributions:
  • Language courses
  • Life events (marriage/partnership, child birth/adoption, work anniversary)
  • 3rd pillar retirement saving
  • Life insurance
  • Salary compensation during illness leave (PN)
  • Performance based annual bonus

Some others:
  • Cafeteria benefit
  • Sick days
  • Extra holiday days
  • Fresh fruit at the workplace
  • Company events
  • Referral bonus, etc.
  • Work type: full-time
  • Salary: 1 200-1 400 EUR/m
  • Region: Bratislava region
  • Required language: English (C1)
  • Suitable for graduates: no
  • Reference num.: A8784

Contact

Alena Pauková

Alena Pauková

+421 901 754 688 alena.paukova@goodcall.sk
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