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Plynárenská 1, Bratislava +421 910 744 005 info@goodcall.sk

People Manager (Customer Orientation needed)

A very nice opportunity for someone who is in line with innovative ways of client service as well as people management.

  • Work type: full-time
  • Salary: 1 800-2 500 EUR/m
  • Region: Bratislava region
  • Required language: English (C1)
  • Suitable for graduates: no
  • Reference num.: A9076
Martina Kovačičová

Martina Kovačičová

+421 911 704 688 martina.kovacicova@goodcall.sk

What is it all about?

Channel Support team is responsible for 1st line support to our clients on a new, cross-product Commercial Banking interactive channel.

You’ll be working with an international team to support the clients worldwide with technical and functional support on this new channel and related products (e.g. App).

Together with your team of 15-20 members you take responsibility for solving the clients support questions and are willing to go the extra mile.


Tasks and responsibilities:
  • Facilitate your team to assist customers in detecting technical issues with channel related services and will use your extensive experience and knowledge to diagnose, prioritize, advise and resolve technical problems
  • Facilitate your team to help set-up clients on the new channel and related services and take responsibility and coordinate the end-to-end administrative process
  • Facilitate your team to maintain contact with clients and/or stakeholders and keep them informed about the progress of their request
  • You will identify and bring forward suggestions to minimalize the number of support requests (e.g. new features to add to the product)
  • You will suggest and propose manual process improvements or elimination of manual process steps
  • Responsible for delivering in accordance with SLA (our promise to the customer)
  • The Team leader will coach on the quality of work at his / her employees
  • Have a sharp eye for recurring support questions which can be prevented; the same goes for prevention of compensation for internal colleagues

Who are you?

  • You have proven track of record in people management (min 2 years) within Shared Services, Call Center, Banking environment.
  • You are able to lead a diverse team of 15 -20 people (Hungarian, Slovak, Czech, German and Polish speakers). If you speak in one of these languages, it would be a huge advantage.
  • You have excellent customer service skills as well as fluent English language (Patience; Attentiveness; Clear Communication Skills; Ability to Use "Positive Language").
  • You have experience in new and innovative ways of Client Service that you can come up with and implement them
  • You are a person who is able to keep his back straight without becoming rigid.
  • You feel comfortable in a fast-changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
  • You are stress-resistant and are able to exude calmness, for example, when incidents occur.

Why is this position attractive?

BY LEGAL REQUIREMENT THE COMPANY IS PROVIDING THE INFORMATION ABOUT THE BASIC WAGE COMPONENT (MINUMUM SALARY) FOR THE ADVERTISED POSITION. BASED ON YOUR PROFILE/EXPERIENCE, THE FINAL FINANCIAL CONDITIONS WILL BE THE SUBJECT TO DISCUSS AND NEGOTIATE AT THE PERSONAL INTERVIEW, HOWEVER, NOT LESS THAN ABOVE MINUMUM SALARY COMPONENT.

Company is very changing, so that means for you plenty of opportunities for personal growth in a continuously evolving environment.

You will work for an international and stable financial institution (Bratislava office has up to 500 employees covers by young and dynamic multicultural teams).

Other financial and non-financial benefit will further discussed during the interview process.

You will report directly to Manager of the Department.
  • Work type: full-time
  • Salary: 1 800-2 500 EUR/m
  • Region: Bratislava region
  • Required language: English (C1)
  • Suitable for graduates: no
  • Reference num.: A9076

Contact

Martina Kovačičová

Martina Kovačičová

+421 911 704 688 martina.kovacicova@goodcall.sk
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