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Plynárenská 1, Bratislava +421 910 744 005 info@goodcall.sk

Operational Excellence Lead

Very special opportunity for somebody, who is ready to step into a senior role as a Operational Excellence Lead, part of a local top management team and excel in Operational Excellance.

  • Work type: full-time
  • Salary: by agreement
  • Region: Bratislava
  • Required language: English (C1)
  • Suitable for graduates: no
  • Reference num.: A6291
Martina Kovačičová

Martina Kovačičová

+421 911 704 688 martina.kovacicova@goodcall.sk

What is it all about?

Your role is to lead the development, implementation and sustainability of this organization's Global Process Management System (GPMS), covering process management and improvements across countries and functions.

"Ensuring processes being measured on Timeliness; Accuracy & Completeness to create full transparency and enable performance discussions."

You will lead the whole department, where activities were taking place to support the documentation and service review of sourced processes and activities.

You will also:

  • Lead the delivery and execution of process management and process improvement initiatives in the organization
  • Align GPM with COO Operations strategy and priorities
  • Coordinate the activities of process management experts and process engineers in global and local units
  • Work closely with management in HO (operational managers, product owners, segment / channel managers, enabling functions) and countries (in particular COOs, Heads of Operations, process leaders and product owners) to ensure consistency, prompt implem entation and active ownership of GPMS
  • Act as the main counterpart to local Process Management Leaders (COO reports) to develop local country process management and improvement roadmaps
  • Provide senior on-the-ground expertise, support, governance and monitoring of the launch and roll-out of the GPMS methodology across all key end-to-end processes in countries (e.g. process leaders, KPIs, performance management, process performance diagnostic, value-added identification and waste elimination, identification of improvement opportunities, execution of improvements, impact tracking)
  • Recruit, train and develop local process experts
  • Run local process management and improvement initiatives ensuring delivery and impact of GPM
  • Lead the development of the group-wide process infrastructure with regard to knowledge management and sharing and expertise building for all staff levels across countries and functions

Who are you?

We need a strong People Manager that can demonstrate and has:

  • Perfect level of English language- C1 (daily use oral and written);
  • (International) experience in complex organisations and a bird’s eye view and knowledge of business processes, risks and associated controls;
  • Proven track record in operational excellance and is organisationally sensitive;
  • Good coaching skills to be able to lead the teams to the required changes;

CAN YOU SEE YOURSELF AS:
  • EXCELLENT COMMUNICATOR - STRONG PERSONALITY FOR DRIVING DISCUSSION
  • PROVEN CONVINCING, CONSULTATIVE SKILLS IS A KEY COMPETENCE
  • ABLE TO SEE THINGS IN CONTEXT
  • ANALYTICAL SKILLS
  • SOLUTION AND GOAL ORIENTED
  • TEAMPLAYER
  • PREFFERABLY FINANCE, SSC ENVIRONMENT (PROCESS IMPOVEMENT DELIVERY AS WELL AS BLACK BELT IS A SUPER ADVANTAGE)

Why is this position attractive?

Excellent opportunity to become part of senior management team of the changing global organization on a local level and lead team.

You will see results behind you.

Package and compansation, that can be further discussed during the interview process.
  • Work type: full-time
  • Salary: by agreement
  • Region: Bratislava
  • Required language: English (C1)
  • Suitable for graduates: no
  • Reference num.: A6291

Contact

Martina Kovačičová

Martina Kovačičová

+421 911 704 688 martina.kovacicova@goodcall.sk
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