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Plynárenská 1, Bratislava +421 910 744 005 info@goodcall.sk

TEAM LEAD (agile way of working)

A perfect opportunity for an experienced Team Leader with track of record in operational management (capacity planning, daily stand-ups, workforce planning) and shared service environment, who lives for changes, agile, and innovations.

  • Work type: full-time
  • Salary: 1 800 EUR/m
  • Region: Bratislava region
  • Required language: English (C1)
  • Suitable for graduates: no
  • Reference num.: A8148
Martina Kovačičová

Martina Kovačičová

+421 911 704 688 martina.kovacicova@goodcall.sk

What is it all about?

You will:
  • manage a team of Customer Due Diligence Analysts (9-15 people), who ensure that company offers services and products to ethical companies only
  • be responsible for the timely and accurate completion of KYC files in the assigned portfolio, including customer on-boarding, renewals and event-driven reviews of customer files following business priorities
  • organise daily operational stand-ups with your team and participate in departmental retrospective meetings to balance the workload
  • liaise with business to ascertain information and gain insights on transaction volumes
  • align and interact with the business and other stakeholders on workload, prioritization and escalating to the operational manager in case of issues
  • enhance the operational maturity and mind-set of your team

Your team will:
  • be the first line of defence against money laundering and terrorist financing
  • perform non-financial risk assessment of customer
  • identify the types of business relations and activities that a customer is likely to engage
  • determine whether these relations and activities could be suspicious and expose the bank to potential financial loss or reputational risk

Thanks to you and your team, company knows how risky every customer is, how often the customer has to be checked and how far the research should go. Interested?

Who are you?

We gladly meet someone who can demonstrate and have following:

  • Fluent English language as well as 2+ years’ experience with managing a medium-size team (customer facing process would be preferable)
  • You dare question the status quo, have a change mind-set and an eye for improvements
  • You enjoy work in a global, fast changing environment
  • Fact-based approach and common sense in cascade information based on facts and figures
  • You are a role model for you team, you have strong couching and mentoring skills
  • You live for Client Experience and Agile, and you take the ownership of the day-to-day service delivery of the services, always keeping clients and risk on top of mind

Why is this position attractive?

BY LEGAL REQUIREMENT THE COMPANY IS PROVIDING THE INFORMATION ABOUT THE BASIC WAGE COMPONENT (MINUMUM SALARY) FOR THE ADVERTISED POSITION. BASED ON YOUR PROFILE/EXPERIENCE, THE FINAL FINANCIAL CONDITIONS WILL BE THE SUBJECT TO DISCUSS AND NEGOTIATE AT THE PERSONAL INTERVIEW, HOWEVER, NOT LESS THAN ABOVE MINUMUM SALARY COMPONENT.

Company is very changing, so that means for you plenty of opportunities for personal growth in a continuously evolving environment.

You will work for an international and stable financial institution (Bratislava office has up to 500 employees covers by young and dynamic multicultural teams).

Other financial and non-financial benefit will further discussed during the interview process.

You will report directly to Head of CDU Department who leads up to 100 people.
  • Work type: full-time
  • Salary: 1 800 EUR/m
  • Region: Bratislava region
  • Required language: English (C1)
  • Suitable for graduates: no
  • Reference num.: A8148

Contact

Martina Kovačičová

Martina Kovačičová

+421 911 704 688 martina.kovacicova@goodcall.sk
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