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Plynárenská 1, Bratislava +421 910 744 005 info@goodcall.sk

Team Leader for VIP support department

Want to continue in a leading role within the successful financial institution? We have an opportunity for you to become a member of a newly established team!

  • Work type: full-time
  • Salary: 2-2 500 EUR/m
  • Region: Bratislava region
  • Required language: English (C1)
  • Suitable for graduates: no
  • Reference num.: A9592
Alena Pauková

Alena Pauková

+421 901 754 688 alena.paukova@goodcall.sk

What is it all about?

The department presents the central point of contact for large corporate companies and manages client requests, investigations and changes in their banking services.
You will manage and lead the team up to 10 people.

Your main responsibilities would be:
  • Lead delivery of service in quality in daily operations
  • Coach the team members, motivate and develop the team
  • Monitor SLAs and performance of the team by using means of operational management
  • Optimize the processes and continuous improvements
  • Coordinate team-based trainings, personnel forecasting and planning for the team
  • Liaise with internal functions to ensure smooth operations of the department and adherence to required internal controls
  • Help your team with the most complicated issues

Who are you?

You would be a perfect fit for our team if you poses following skills:
  • You have at least 1-2 years of experience with managing an operational team (Customer care area preffered)
  • You are fluent in English (C1 level is a must)
  • You are able to build strong and professional relationships with clients
  • You have a well-developed ability to engage, communicate and collaborate effectively
  • You are proactive and not afraid to take initiatives, assume responsibilities in an independent way and proactively manage them in order to get the tasks completed

Nobody knows everything. But sometimes it is hard to admit this. We are open to teach you to become the best leader ever. Your motivation and mind-set are the most important!

Why is this position attractive?

We will present detail benefits on your interview, however here is a hint on just some of the things you can expect:
Fun teambuilding activities
Additional holiday, if you stick with us long-term
Openess in discussion for career developement
Environment of a stable financial institution
  • Work type: full-time
  • Salary: 2-2 500 EUR/m
  • Region: Bratislava region
  • Required language: English (C1)
  • Suitable for graduates: no
  • Reference num.: A9592

Contact

Alena Pauková

Alena Pauková

+421 901 754 688 alena.paukova@goodcall.sk
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