Plynárenská 1, Bratislava +421 910 744 005 info@goodcall.sk

(test) Customer Fullfillment Representative

Innovative IT company is looking for customer oriented fresh mind! Are you expert level in communication? We want you!

  • Úväzok: plný
  • Plat: dohodou
  • Región: Bratislavský kraj
  • Požadovaný jazyk: angličtina (C1)
  • Vhodné pre absolventov: nie
  • Referenčné číslo: A3076
Katarína Humajová

Katarína Humajová

+421 911 704 685 katarina.humajova@goodcall.sk

O čom to celé je?

Customer Fulfillment Representative communicate with customers and order management aspects. CFR will maintain regular customer contact via phone and e-mail, and ensure a high level of customer satisfaction and repeated business.
  • Ensure pro-active order management from order receipt to delivery
  • Ensure pro-active solving of order quality issues
  • Interact with customers and act as a focal point for order management related queries – deliver excellent customer service
  • Maintain high level of professional communication both externally and internally
  • Maintain performance to given targets and Service Level Agreements
  • Interface & network with other Lenovo internal organizations
  • Build relationship with customers & sales team
  • Flag potential problems and drive root cause analysis
  • Innovative thinking – look for gaps in the processes and possible improvements

Kto ste?

  • Fluent knowledge of English (speaking & writing)
  • One additional European language is an advantage
  • Knowledge of SAP, Outlook and MS Office
  • Customer orientation
  • 2-3 years of experience with customer-facing service is an advantage
  • Strong communication and problem solving skills
  • Demonstrated ability to work under pressure to meet the deadlines
  • Capable of resolve critical customer order issues
  • Ability to prioritise, document and enable problem resolution
  • Being able to work/ act independently as well
  • Project management experience
  • Strong analytical skills
  • Teamplayer with positive approach

Prečo je táto pozícia lákavá?

  • Daily based work with innovative thinking people
  • Learn from the best in stable hightech enviroment
  • We require and highly aprreciate your ideas
  • Big space for proffesional growth
  • Úväzok: plný
  • Plat: dohodou
  • Región: Bratislavský kraj
  • Požadovaný jazyk: angličtina (C1)
  • Vhodné pre absolventov: nie
  • Referenčné číslo: A3076

Kontakt

Katarína Humajová

Katarína Humajová

+421 911 704 685 katarina.humajova@goodcall.sk
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